Privacy Policy

Last updated: 8 November 2026

FIFO Resume Mate respects your privacy and is committed to protecting your personal information.

Information We Collect

We may collect:

• Resume files you upload
• Information you manually enter
• Email address for order and support communication
• Payment confirmation details (handled by Stripe)
• Free resume-check scores, target roles and improvement summaries
• Checklist requests and progress from the free checker to checkout and purchase

Optional customer feedback includes your rating, comments and, only if you agree to contact, your contact email. We keep feedback privately for up to 90 days to improve our service. Feedback is not published as a testimonial without separate permission.

How Your Information Is Used

Your information is used to generate resumes and application documents, deliver purchased services, provide customer support, send the checklist and follow-up you request, and understand how customers use our service.

The free checker does not save your uploaded resume or extracted text. We retain your email, target role and check summary for up to 90 days after activity to provide useful follow-ups and improve the service. You can unsubscribe from follow-up and reminder emails using the link in those emails. We keep a hashed email suppression record to respect your preferences and avoid reminders after purchase.

We do not sell or share personal data for marketing purposes.

Data Storage & Retention

Uploaded files and generated documents are stored only as long as necessary to complete your order and provide support.

Payment processing is handled securely by Stripe. FIFO Resume Mate does not store full payment card details.

Cookies & Authentication

A first-party session cookie records a broad source category and recognised FIFO Resume Mate campaign label from your first landing page in that browser session. It contains no new visitor identifier, full referring URL or search query. We associate these labels with checklist or checker leads and Stripe checkout metadata to understand which promotion helps customers find us. Labels follow the existing lead and order retention periods; Stripe retains checkout metadata with payment records. Blocking cookies can leave the source unknown. These labels are estimates and do not verify a visitor’s identity.

Cookies may be used to manage login sessions and access to purchased services.

Third-Party Services

We use trusted third-party services (such as Stripe and cloud infrastructure providers) to operate this service securely.

Contact

For privacy-related enquiries, contact:
support@fiforesumemate.com.au